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Customer Account
I am having difficulty navigating the website and accessing its pages
Which destinations are covered?
What can I do if my payment has been declined?
What should I do if I have difficulty placing an order?
What should I do if I have difficulty finalising my order?
Why am I asked for my telephone number?
Can I provide my personal information in complete safety?
How can I receive regular information from Tendance Parfums?
I can no longer remember my username or password
What is my account e-mail used for?
How do I save another address?
What is the difference between a billing address and a delivery address?
What should I do if my order has not been validated but I have been charged?
Do I need to save my details and create an account to place an order?
How do I change my password?
How do you change your e-mail address?
Delivery methods and rates
What is the loyalty account?
What is the referral scheme?
How can I update my personal details?
Payments
Orders
Deliveries
Frequently Asked Questions